High-quality customer service is essential for the success of an organization, be it in any field. With the growing emphasis on customer service and support in the past few years, it has become a popular choice among people, young professionals, and those planning to make a career change.
Customer service training can equip you with all the skills and knowledge you need to excel in this field.
Here are the best customer service training programs online you may consider opting for.
Best Customer Service Courses Online
- The Customer: How to Understand Their Needs (BITE SIZE) (Udemy)
- Customer Service: Soft Skills Fundamentals (Udemy)
- Customer Service Mastery: Delight Every Customer (Udemy)
- Brilliant Customer Service: How to Impress your Customers! (Udemy)
- [2022] Customer Service 2.0: Learn Digital Customer Service (Udemy)
- Customer Service Fundamentals (Coursera)
- Customer Service (LinkedIn Learning)
- Customer Experience Design for Customer Success (FutureLearn)
- Customer Service Training (Go Skills)
- Customer service training (Alison)
- Quality Customer Service Training (Dale Carnegie)
Online Customer Service Training Programs To Improve Your Customer Dealings
1. The Customer: How to Understand Their Needs (BITE SIZE) (Udemy)
Excellent customer service is vital for the overall success of an organization.
What makes this course one of the best is the fact that it will teach you everything you need to know about anticipating the needs of modern customers and building a strong connection.
These customer service courses online will equip you with the tools and knowledge you need to build an excellent customer experience strategy that will allow you to respond to your customers’ requirements the right way.
| Rating | 4.6 |
| Return or refund policy | 30-day money-back guarantee |
| Certification | Yes |
| Paid | Yes |
| Duration | 1 hour of on-demand video |
| Enrolled | 46, 659 students |
| Instructor | Learoy Tonight |
| Cons | The course may seem a bit basic and repetitive to a few learners. |
Learning Outcomes
In these customer service classes online, you will be learning:
- Have a better understanding of external and internal customers.
- How to form a connection between service and outcome.
- Have a better understanding of factors creating customer value.
- These customer service training programs teach you that ways in which external service is affected by internal service.
- Figure out the requirements of internal and external customers.
- Come up with strategies for supporting the customers of today.
- Form strategies for developing an emotional connection with customers.
Prerequisites
In order to sign up for this best online customer service training, you require
- A strong will to learn
- Tablet, iPad or computer
Who should take this course?
This course is suited for:
- Those who want to learn how to give their customers a better experience
- People with experience in customer service or those who have management or leadership experience can also join this best customer service courses online.
- Apart from that, those looking to move ahead in their careers
- and those working in a small, medium or large organization can also join.
- In addition, people who are willing to drive a strong customer focus within their company.
- Those who want their organization to have an environment that the customers will appreciate and come back to.
Udemy User.
“The course helped me a lot to understand the concepts about the Customer relationship.
2. Customer Service: Soft Skills Fundamentals (Udemy)
These customer service training programs are a perfect fit for those who are planning to enter customer service. Other than the basics of customer service, it focuses on the soft skills you require to do well in this line of work.
The program covers a wide range of topics, including customer service soft skills fundamentals, preparing yourself, preparing your space, dealing with customers, self-preservation and more.
| Rating | 4.5 |
| Return or refund policy | 30-day money-back guarantee |
| Certification | Yes |
| Paid | Yes |
| Duration | 39 minutes of on-demand video |
| Enrolled | 41, 648 students |
| Instructor | Samara Wenten
|
| Cons | The course is too short. |
Learning Outcomes
In this course, you will be learning how to:
- Listen to your customers and understand their problems
- Make your presence felt even when you are not there physically.
- Tips to look after yourself while you take care of your customers.
Prerequisites
All you need to make the most out of these customer service classes online is a strong willingness to deliver the best customer service.
Who should take this course?
This best online customer service training is for:
- Those who are about to enter this field or are new to customer service.
- Newly hired customer service representatives who are looking to perform well in their new roles.
Somayajulu U.
“Thank you for this course on customer service fundamentals. I can improve my skills to satisfy customer.
3. Customer Service Mastery: Delight Every Customer (Udemy)
These are one of the best customer service training programs that offer a comprehensive guide on keeping your customers loyal and pleased through unique, cost-effective and creative ways.
If you want your customers to keep coming back to you and refer you to their friends and family, this program can teach you how!
In addition, if you want to stand out against your competitors, it is vital to keep coming up with fresh ideas to improve customer service. These are the best customer service courses online to equip you with the tools and knowledge you need to keep coming up with unique ideas on a regular basis.
You will be covering several topics, including multiple ways to create customer care delights, how to keep your employees motivated, how to provide unmatchable service without any industry experience, and much more.
| Rating | 4.7 |
| Return or refund policy | 30-day money-back guarantee |
| Certification | Yes |
| Paid | Yes |
| Duration | 2.5 hours of on-demand video |
| Enrolled | 26, 310 students |
| Instructor | Chris Croft
|
| Cons | The course may seem a bit uninteresting and repetitive at places. |
Learning Outcomes
In this best online customer service training, you will be learning:
- How to leave your competitors behind with unique customer experiences.
- New effective ideas on how to keep your customers happy.
- How to inspire your team to offer unmatchable customer service
- How to inspire your employees to come up with unique ideas.
- How to cultivate loyalty among customers so that they keep coming back and also bring in more customers through referrals.
Prerequisites
In order to take up this course, you need:
- A strong willingness to learn.
- You do not need any experience or prior knowledge to enroll for the best customer service courses
Who should take this online customer service training?
These customer service classes online are most suitable for:
- People managing a team or an organization.
- Those planning a career involving customer care or management.
- Those who are willing to increase sales via customer referrals and repeat business.
- People into product or service-related businesses.
- Organizations looking for ideas to please their customers and do better than competitors.
Gala I.
“Amazing course, this helps me a lot achieving great customer service! Love it!
4. Brilliant Customer Service: How to Impress your Customers! (Udemy)
These customer service training programs will help you enhance your people skills, explore various modules of excellent quality customer service, work on improving your skillsets, understand the benefits of CRM and how it can be used to improve customer service, among other things.
You will also be exploring important topics like dealing with unhappy customers, face-to-face contact with customers, and efficient ways to use CRM, email, and telephone in the communication process.
| Rating | 4.6 |
| Return or refund policy | 30-day money-back guarantee |
| Certification | Yes |
| Paid | Yes |
| Duration | 1.5 hours of on-demand video |
| Enrolled | 20, 015 students |
| Instructor | Mr Hunt |
| Cons | The course has not been updated for over 6 years |
Learning Outcomes
This course will teach you how to:
- Improve your people skills to be able to leave your competition behind.
- Gain and use strategies that will ensure that your customer service is of supreme quality.
- Tackle unhappy customers.
- Tackle the complaints that come your way.
Prerequisites
To make the most of these best customer service training programs, you must have a willingness to learn and a desire to improve your customer service.
Who should take this course?
These are the best customer service courses online most suitable for people who:
- Work in the front line of customer service.
- Handle client acquisition and relationship development.
- Work as customer service relationship managers.
- Those looking to make efficient decisions about how to adjust their customer service levels may also join this
Gunasekaran M.
“My Experience after taking this course was excellent for beginners who wants to get into the customer relations job.
5. [2022] Customer Service 2.0: Learn Digital Customer Service (Udemy)
This best online customer service training is for anyone who wants to learn more about how to offer excellent customer service and support in the smartphone era.
You will be exploring various topics, including customer service leadership, customer service communication skills, diagnosing and resolving customer issues, using customer support for product management, customer relationship management, and more.
| Rating | 4.6 |
| Return or refund policy | 30-day money-back guarantee |
| Certification | Yes |
| Paid | Yes |
| Duration | 1.5 hours of on-demand video |
| Enrolled | 7, 374 students |
| Instructor | Davis Jones, Ludell Jones |
| Cons | The course is suitable for beginners and does not have much for experienced professionals. |
Learning Outcomes
In these customer service classes online, you will learn:
- How to use IPX system to figure out and resolve customer-related issues.
- How to offer social customer care for digitally linked users from across the globe.
- How to monitor your brand on digital channels and social media.
- How to use compassionate customer service for generating revenue.
Prerequisites
You do not require any skills, experience or prior knowledge to be a part of this course.
Who should take this course?
This program is a great option for:
- New professionals who plan on being a part of customer service teams.
- Entrepreneurs who connect with customers through social media or digital tools will also benefit from these best customer service courses
Udemy User.
“I liked the new concepts that this course provided, and how it provides new ideas into the field of customer support.
6. Customer Service Fundamentals (Coursera)
Next up on our list of best customer service training programs is this amazing course by Coursera.
If you plan a career in IT customer service and support, this program is all you require to understand the fundamentals better.
Divided into 4 modules, the program covers important topics like communication, personality, process control, and problem-solving divided into four modules.
| Rating | 4.8 |
| Return or refund policy | 14 days |
| Certification | Yes |
| Paid | Yes |
| Duration | Approx. 24 hours to complete |
| Enrolled | 12, 608 students |
| Instructor | Keith Gibson |
| Cons | The course is suitable for beginners |
Learning Outcomes
By enrolling in this online customer service training, you will:
- Work on the skills and knowledge it requires to become an excellent customer service specialist.
- Build efficient communication skills.
- Understand the right empathetic behavior (curiosity, patience and willingness to help) you require to excel in this field.
- Work on problem-solving skills and learn how to find out more about an issue to develop an appropriate solution.
- Work on process adherence.
- Gain various important skills, including communication, process management, IT customer support and problem-solving skills.
7. Customer Service Courses (LinkedIn Learning)
On LinkedIn Learning, you will find several best customer service training programs and learning paths focusing on various aspects of customer service, including best practices, communication, CRM software, contact centers and more.
This is one of the best customer service courses online specially designed for customer service managers, professionals, or anyone who regularly deals with clients and customers.
Here are a few courses offered by this platform you may consider signing up for:
- Build Your Skills In Customer Service
- Customer Service Foundations
- Develop Your Customer Service Skills
- Creating Positive Conversations with Challenging Customers
- Customer Service: Problem Solving and Troubleshooting
8. Customer Experience Design for Customer Success (FutureLearn)
This series of courses will help you gain the skills required to plant out and execute effective strategies for better customer experience and customer success.
The students will also understand how CRM technology can aid in cultivating better customer experiences and relationships.
You will be learning how to begin or grow your career in an ever-expanding CX market. You will also be learning ways to optimize the customer experience you offer in keeping with the digital economy.
This ExpertTrack includes the following best customer service training programs:
- Customer Experience Design for Customer Success: CX Impact and Strategic Insights
- Customer Experience Design for Customer Success: Designing Great Customer Experiences
- Customer Experience Design for Customer Success: Ensuring Customer Success
| Return or refund policy | 7-day-free-trial |
| Certification | Yes |
| Paid | Yes |
| Duration | Approx.12 weeks (4 hours per week) |
| Instructor | Ghilaine Chan |
| Cons | The course is suitable for beginners |
Learning outcomes
In these customer service classes online, you will be learning:
- How to plan an incredible customer journey and an amazing customer experience for your target group.
- Figure out the best approach for effective CX design.
- Understand what the methods and key components of creating efficient customer relationships are.
- Figure out the technological opportunities to attain the experience you aspire for, focused on CRM technology application.
- Learn various skills, including customer success management, customer experience design, CRM technology, salesforce, relationship management, etc.
Prerequisites
To take up this best online customer service training:
- You do not need any prior experience.
- Basic knowledge of CRM, CX design and customer success may come in handy but isn’t compulsory.
Who should take this course?
This course is for:
- Those who are planning to join or are new to customer success and experience management will benefit from customer service courses online.
- New professionals planning a career as CRM consultants.
- Those who are into sales and business development.
- People who are into product and marketing with roles that depend on customer data, salesforce skills, or CX design execution.
9. Customer Service Training (Go Skills)
This paid customer service course offered by Go Skills is for anyone who is looking to learn how to improve the quality of their customer experience to gain loyal customers and increase their business revenues. The program covers 7 vital parts of excellent customer service and much more.
| Rating | 5 |
| Return or refund policy | 7-day-free trial available |
| Certification | Yes |
| Paid | Yes |
| Duration | Approx. 11 hours |
| Instructor | David Brownlee |
| Accredited by | CPD |
Learning Outcomes
In these customer service classes online, you will be learning:
- The significance of customer service and how it affects your business.
- Get a better understanding of how psychology can aid in offering excellent customer service.
- How to create positive interactions.
- Taking responsibility for the experience of your customers.
- Ways to engage with customers the right way and pick on verbal and non-verbal (body language) cues.
- How to empathize with customers and build a great relationship with them in order to gain loyalty.
- Figure out and solve customer problems and cater to customer needs.
- Offer efficient solutions that your customers will appreciate.
Course Highlights
One of the best customer service training programs out there, this course offers:
- Premium quality video tutorials
- Get a certificate on finishing the program.
- A chance to learn on the go and at your own pace.
- Regular updates and unlimited quizzes and tests
- A personalized learning experience with award-winning instructors.
10. Online Customer Service Training (Alison)
One of the most important things required for the success of any organization is having an efficient approach to delightful customer service and a team that is well trained in client management.
If you know how to tackle complaints, predict customer response & behavior, and handle mistakes, you can build a loyal customer base that keeps coming back to you.
Alison offers the customer service certificate courses and diploma courses that can teach you all this and much more.
Here are a few best courses for customer service available on this platform:
- Diploma in Customer Service – Revised 2017
- Customer Service Skills
- Outstanding Customer Service – Your Ultimate Guide
- Introduction to Customer Service Excellence
11. Quality Customer Service Training (Dale Carnegie)
Another amazing platform that offers a variety of customer service training program is Dale Carnegie.
These customer service classes online can help you learn how to set customer service goals, assess customer service attitudes, train frontline customer service professionals, interact with customers the right way, build meaningful relationships, etc.
Here are a few courses you can opt for on this platform:
- Transforming Customer Complaints into Opportunities
- World Class Customer Service Training Package
- Managing Customer Expectations
Related: Supply Chain Courses, Business Managers and Changing Recruitment Trends
Conclusion
With all these options at your disposal, you will find a course that fits your budget, schedule, and level of expertise. Move ahead in your career by adding to your skillset with the help of these best online customer service training programs. All the best!
