Conflicts are a part of life.
Whether it is mediating between your colleagues at the workplace, resolving issues between family and friends, or discussing a missed deadline with a client, negotiating to resolve the disagreement is the best course of action.
Conflict resolution is nothing but finding a resolution to any kind of disagreement between two or more parties. Conflict resolution skills are the need of the hour for a lot of professions as conflicts can reduce productivity and create resentment at work.
Equip yourself with conflict resolution skills by enrolling in conflict management training. If you want to improve your prospects of a job in the HR domain, you can also go for a conflict resolution certification program.
You can also earn a conflict resolution certificate online by opting for some of the best conflict resolution courses online.
If you are tired of scouring the internet for conflict resolution classes near me, then these days there are several conflict resolution classes online that you can choose from.
We have prepared a list of the best courses for conflict resolution in consultation with conflict management experts to make your work easy. These are some of the best conflict management courses online that will help you develop your skills along with a certificate to show for it.
2024’s Best Conflict Resolution Certification
- Negotiation, Mediation, and Conflict Resolution Specialization (Coursera)
- Conflict Management with Emotional Intelligence (Udemy)
- Managing Conflicts on Projects with Cultural and Emotional Intelligence by University of Maryland (edX)
- Conflict Management Specialization by University of California, Irvine (Coursera)
- Conflict Resolution by SBI (edX)
- Complete Guide to Conflict Management in the Workplace (Udemy)
- Conflict Resolution Cornell Training Program (Cornell University)
- Become a Master at Conflict Management at Home or Work (Udemy)
- Conflict Resolution in the Workplace (Pluralsight)
- Conflict Management at Work: Real World Strategies & Tools (Udemy)
Bonus Conflict Management Courses Online
- Conflict Resolution Training (Compliance Training Group)
- Introduction to Conflict Management and Negotiation (Alison)
Conflict Management Courses Online For 2024
1. Negotiation, Mediation and Conflict Resolution Specialization (Coursera)
Coursera is a world-renowned online education portal that offers the best conflict resolution certifications. If you wish to be a successful negotiator and conflict manager and are searching continuously for ‘conflict resolution classes near me,’ then you are at the right place.
This is one of the best conflict management training offered by ESSEC Business School and will help you master the tools and strategies for mediation and negotiations. The series consists of three of the best conflict resolution courses online. This course will teach you the fundamental skills and tools of negotiation.
You will learn to develop better cross-cultural anticipation and flexibility while facing a negotiation. By the end of the course, you will also gain an in-depth understanding of workplace and international conflict resolution.
The reason this conflict resolution certification made it to our list of top courses is that you will get access to case studies that will help you sharpen your analytical skills.
You will also be able to practice real online negotiations with peers. The final capstone project at the end of the course will earn you a conflict resolution certificate online.
The project will teach you to analyze critical situations, carry out negotiations, and settle a conflict as a mediator.
| Rating | 4.7 based on 1152 reviews |
| Learners | 29,043 |
| Duration | 5 months |
| Level | Beginner level |
| Refund policy | 7-day refund |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Aurelien Colson, Alan Jenkins, and Joseph Maila |
Who is this course for?
This conflict management training is perfect for managers who want to learn and practice the tools of negotiations and earn a conflict resolution certificate online.
2. Conflict Management with Emotional Intelligence (Udemy)
If you wish to be a successful negotiator, it is equally important to work on your emotional intelligence. This course from Udemy is the best conflict resolution certification that will equip you with skills like rapport, listening, and empathy essential for negotiation and resolving conflicts.
This is one of the preferred courses as the skills and tools that you will acquire in these conflict management courses online will be helpful in day-to-day situations.
The conflict management training consists of 7 practical activities that will give you hands-on experience in resolving conflicts. Comprehensive notes and video lectures can be downloaded at your convenience.
You will also get lifetime access to the classes. By the end of the course, you will earn a conflict resolution certificate online.
| Rating | 4.4 based on 8884 reviews |
| Learners | 30,720 |
| Duration | 3.5 hours |
| Level | Beginner level |
| Refund policy | 30-day refund |
| Certificate provided | Yes |
| Course material provided | Yes (9 articles + 10 downloadable resources) |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Robin Hills |
| Scope of improvement | The course is very basic. |
Learning Outcomes
A few things that you will learn from this one of the best conflict resolution classes online are:
- Identify what conflict is and how individuals react to it
- Check and analyze different modes of conflict resolution
- Recognize why some conflict is a part of healthy relationships
- Reading into the mode of conflict and how it hinders or helps in the working
- Develop strategies for dealing with conflict
- Know-how emotional responses are different from rational responses in conflict
- Understanding the application of emotional intelligence to resolve conflict
Who is this conflict resolution certification for?
This conflict resolution training online is a perfect fit for those who are involved in managing and resolving conflicts.
3. Managing Conflicts on Projects with Cultural and Emotional Intelligence by University of Maryland (edX)
This conflict management training by edX will aid the managers in leveraging emotional and cultural intelligence using the tool of Coordinated Management of Meaning (CMM).
This tool will also help you have a positive impact, create persuasive communications, and increase understanding among the team members. If you are tired of searching for conflict resolution classes near me, then this course is the best fit for you.
Through these conflict resolution courses online, you will become a master of persuasion and communication, which will help you examine the problems in communication among your team members and generate a solution.
There are no prerequisites for taking this course. By the end of the course, you will also earn a conflict resolution certificate online. While the introductory course is free of cost, you will have to pay a fee to earn a verified certificate.
This is amongst one of the best conflict resolution certifications offered by the University of Maryland.
| Duration | 5 weeks |
| Level | Beginner level |
| Refund policy | 7-day refund |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Bill Brantley |
Learning Outcomes
This conflict resolution certification course will teach you:
- Cultural intelligence and the four steps action, drive, knowledge, and strategy
- Emotional intelligence and its five components self-expression, self-perception, stress management, and decision-making
- How to utilize cultural and emotional intelligence to increase project management communication.
- How to utilize the CMM tools to manage communication problems.
- The SEAVA (Storyboarding, Enriching, Analyzing, Visioning, and Acting) tool of CMM
Who is this course for?
This ought to be the best conflict management training for:
- Managers wanting to learn how to handle conflicts at their workplace
- Anyone interested in leveraging emotional and cultural intelligence to solve conflicts
4. Conflict Management Specialization by University of California, Irvine (Coursera)
If you are on the lookout for conflict resolution classes near me, then search no more. This conflict resolution class online from Coursera is offered by the University of California, Irvine.
This course will teach you how to convert conflicts into collaborations. It is a series of three courses that will teach you to proven approaches to conflict resolution.
This is one of the best conflict resolution certifications that will teach you the basics of conflict management and develop your intercultural communication skills.
Through this conflict resolution training online, you will learn to strengthen your professional and personal relationships by constructively resolving conflicts. You will become aware of how different factors like varied interests and power imbalances affect the conflicts and their strategies to resolve them.
By the end of this course, you will get to practice all that you have learned through a final capstone project. Although the specialization offers a flexible schedule, you will have to put in at least an hour every week.
You can enroll in the course free of cost; you will have to go for the paid version to earn your conflict resolution certificate online.
| Rating | 4.5 |
| Learners | 20, 111 |
| Duration | 4 months |
| Level | Beginner level |
| Refund policy | 7-day refund |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Najla DeBow and Amit Kothari |
5. Conflict Resolution (edX)
Next on our list of best conflict resolution classes online, is this course from edX. This conflict resolution certification will help you understand the positive and negative impact of conflict, the importance of conflict management, and conflict resolution techniques.
You will also be taught situation awareness and emotional intelligence to deal with people, situations, and interpersonal relationships. Through this course, you will understand the role of communication in handling people and situations and how it can be used for conflict resolution.
Although the course is free of cost, you will have to pay an additional fee to earn a verified conflict resolution certificate online. The duration of the course is flexible, but you will have to put in at least 1-3 hours per week.
| Duration | 5 weeks |
| Level | Beginner level |
| Refund policy | 7-day refund |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Ramesh Nath Mishra, Anuradha Akula, and Meher Charan Vandrangi |
Learning Outcomes
Some of the things that you will learn via these best conflict resolution classes online are:
- Understanding different aspects of conflict.
- Knowing why conflict resolution is crucial in handling challenging situations.
- How to assess ourselves and the situation?
- Understanding emotional intelligence and skills to improve emotional intelligence and its effective application
- Communication techniques
- Application of motivational techniques
6. Conflict Resolution Cornell Training Program (Cornell University)
Every leader should possess the skill of conflict management. This conflict resolution training online offered by Cornell University is one of the highly recommended conflict resolution courses online that will equip you with skills to handle challenging situations with peers and supervisors in the workplace.
It is a series of four conflict resolution certification courses that will help you to acquire skills to identify factors leading to a conflict, conduct a conflict diagnosis, and the best approach to handle them.
By the completion of the course, you will earn a conflict resolution certificate online from Cornell ILR School and 40 professional development hours. Learners can subscribe to the course with a one-time fee or can go for monthly payments.
This instructor-led conflict management training is 100% online and requires you to put in at least 3-5 hours a week.
| Duration | 2 weeks |
| Level | Beginner level |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Sally Klingel and Katrina Nobles |
Who is this course for?
This conflict resolution certification is ideal for managers and supervisors in managerial roles who need the skills to resolve conflicts in the workplace.
7. Complete Guide to Conflict Management in the Workplace (Udemy)
This conflict resolution training online from Udemy is one of the best conflict resolution courses online. If you have been searching for conflict resolution classes near me, then this is the right place to end your search.
By taking this course, you will learn listening, communication, and problem-solving techniques to handle conflicts with managers, employees, or a team at the workplace.
You will learn to look out for common sources of conflict and how to look for signs that mitigate conflicts. By the end of the course, you will learn to use effective communication tools and build a safe work environment for your team.
The course comprises 49 video lectures, articles, and downloadable resources to master conflict resolution effectively. This is the best conflict resolution certification as it has a 30-day money-back guarantee.
You will also get full-time access to the course. The content can be viewed both on mobile and TV.
| Rating | 4.4 based on 6236 reviews |
| Learners | 16, 934 |
| Duration | 2 hours |
| Level | Beginner level |
| Refund policy | 30-day refund |
| Certificate provided | Yes |
| Course material provided | Yes (23 articles + 23 downloadable resources) |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Joel and Natalie Rivera |
| Scope of improvement | More exercise and quizzes would have helped |
Learning Outcomes
Some of the things you will learn from this conflict resolution certification are:
- Learn to identify warning signs and prevent conflict before it starts
- Create a safe work environment that encourages open communication and trust
- Know your conflict resolution style and how to improve your reactions
- Applying strategies and communication skills to avoid conflict and manage conflict
- Understand when to mediate conflict resolution conversations
- Establish conflict resolution guidelines and training for your organization
- Reaching the base cause of the conflict
Who is this course for?
This is the best conflict management training for:
- Individuals who want to learn how to resolve conflict and in the best case prevent them
- Leaders, managers, or HR professionals
- Leaders and managers who want a safe work environment for their employees and teams
8. Become a Master at Conflict Management at Home or Work (Udemy)
This conflict resolution training online from Udemy will teach you a healthy way to resolve conflicts at home and work. It will help you to deal with difficult situations more tactfully.
You will learn to develop emotional intelligence and conflict resolution skills to resolve conflicts at personal and professional levels through the course.
The course will show you different styles of communication and their pros and cons, which can help you prevent disagreements from turning into conflict and make you capable of staying calm in such stressful situations.
This conflict resolution certification consists of 51 classes. This is one of the best conflict resolution courses online on Udemy as you get full lifetime access to the course content, and it can view it on both mobile and TV.
| Rating | 4.6 based on 2528 reviews |
| Learners | 8953 |
| Duration | 4.5 hours |
| Level | Beginner level |
| Refund policy | 30-day refund |
| Certificate provided | Yes |
| Course material provided | Yes (10 articles + 31 downloadable resources) |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Roger Kay Allen |
| Scope of improvement | Not an interactive course |
Learning Outcomes
A few things that you will learn through this course are:
- Conflict management skills to resolve conflicts
- Steps to deal with critical conversations and resolve conflicts
- Pros and cons of different communication styles
- Conflict management personally and professionally with real-world examples
- Preventing disagreements from turning into conflicts
- How to stay calm and handle conflicts
Who is this course for?
This course is suitable for:
- Professionals who intend to learn conflict management at work
- Team leaders want to create a safe work environment for conflict resolution and open dialogue
- Individuals who want to earn a conflict resolution certification
9. Conflict Resolution in the Workplace (Pluralsight)
Pluralsight is a renowned and trusted online education platform across the world. It offers one of the best conflict resolution courses online.
The course approaches a step-by-step process to resolve conflicts. First, it will teach you to identify conflicts. Next, it will teach you to stop conflict from escalating, bring the two parties to an agreement, determine your style for dealing with the conflict, and then mediate to resolve the conflict.
| Rating | 4 |
| Duration | 1 hour and 41 minutes |
| Level | Beginner level |
| Certificate provided | Yes |
| Course material provided | Yes |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Stephen Haunts |
This course from Pluralsight provides practical tools to help you prevent disagreements from going too far and turning into crises.
Who is this course for?
This course is ideal for individuals working in a team environment.
10. Conflict Management at Work: Real World Strategies & Tools (Udemy)
If you are looking for a practical way to handle conflicts in the workplace, then this conflict resolution certification is a perfect fit for you.
It is ideal for managers and supervisors as it will teach you to understand conflicts and resolve them using different strategies and tactics.
Through this course, you will learn to recognize the signs of conflict, reduce and reverse its escalation, prevent it early, and handle critical conflicts.
The best part about this course is that it gives you full lifetime access to the course content on mobile and TV. You will also get a certificate of completion at the end of the course. There are no prerequisites for taking this course.
| Rating | 4.4 based on 1767 reviews |
| Learners | 6492 |
| Duration | 1.5 hours |
| Level | Beginner level |
| Refund policy | 30-day refund |
| Certificate provided | Yes |
| Course material provided | Yes (13 articles + 14 downloadable resources) |
| Recorded classes | Yes |
| Course type | Paid |
| Instructor | Mike Clayton |
Learning Outcomes
Some of the things you will learn through this course are:
- Sources of conflict
- Listening skills and ways to handle conflict
- Effect of personalities on conflict
- The ways people resist ideas
- Signs and stages of conflict escalation
- Steps for de-escalating conflict
- Strategies for conflict resolution
- Recovering personal or professional relationship
Who is this course for?
This conflict resolution certification is suitable for managers and supervisors at all levels.
Bonus Conflict Management Courses Online
1. Conflict Resolution Training (Compliance Training Group)
Conflict at the workplace is a daily issue. The ability of team leaders or managers to resolve conflicts in a timely and effective manner can stop conflicts from escalating and also increase productivity.
The compliance training group’s conflict resolution course will equip you with skills to resolve and prevent conflicts at the workplace. In addition, this training will enable employers and supervisors to get involved and resolve workplace conflicts actively.
The duration of the course is 1 hour long and it is available in English. It is a paid course.
Learning Outcomes
A few things this training will teach you are:
- Identify the causes of conflict in your organization
- Different styles and approaches to conflict resolution
- Identify your organization’s common responses to conflict
- Create an environment for open dialogue during conflict resolution
- Respond to anger in the workplace and manage your anger
- Identify the best practices for effective communication
- Active listening during conflict resolution
2. Introduction to Conflict Management and Negotiation (Alison)
This conflict resolution training will teach you to resolve workplace conflicts and create a conducive work environment. The course will teach you negotiation skills to handle conflicts.
This conflict resolution certification will teach you different types of conflicts, causes of conflicts, and different conflict resolution techniques. You will also be introduced to BATNA (Best Alternative to a Negotiated Agreement).
Learners will be taught the five stages of negotiation, common mistakes to be avoided during negotiation, and the importance of ethics while dealing with conflicts.
By the end of the course, you will learn to manage conflicts better and make your professional and personal life much easier.
This conflict management training from Alison is a 3-hour long course that will help you understand key skills and techniques of conflict management.
Close to 18,000 students have already enrolled in the course. To complete the course, you need to achieve 80% or higher in the course assessment. Once you complete the course, you will earn a completion certificate.
Conclusion
Explore our list of conflict resolution certifications and choose the best one suited for you. We have come up with these courses after conducting in-depth research.
Taking these courses in conflict management will help you effectively resolve critical conflicts in all walks of life.
All the managers and supervisors taking these courses will be able to create a conducive work environment and build the confidence of their team.
